Project Overview

Developed an innovative AI-driven image analysis system for the Greater Chennai Corporation to revolutionize civic complaint management. This platform leverages advanced OpenAI API integration to automatically categorize and process citizen complaints through intelligent image recognition and natural language processing.

The system significantly reduces manual intervention in complaint sorting and routing, enabling faster response times and more efficient resource allocation. Citizens can simply upload photos of civic issues, and the AI automatically identifies the problem type, severity, and appropriate department for resolution.

Key Features

• Intelligent Image Analysis: Automatic categorization of complaints using OpenAI's vision API to detect issues like potholes, garbage accumulation, streetlight failures, and drainage problems
• Automated Department Routing: Smart assignment of complaints to relevant municipal departments based on AI-detected problem categories
• Real-time Status Tracking: Citizens can monitor complaint progress through a transparent tracking dashboard
• Geo-tagging Integration: Precise location mapping for efficient field operations and resource deployment
• Multi-language Support: Interface available in Tamil and English to ensure accessibility for all citizens
• Analytics Dashboard: Comprehensive reporting tools for administrators to identify patterns and optimize resource allocation

Technical Implementation

Built on Django framework with PostgreSQL database for robust data management. The system integrates OpenAI's API for image analysis and categorization, deployed on AWS EC2 with S3 for secure media storage. Redis caching ensures optimal performance under high load conditions.

Project Impact

• Reduced manual complaint categorization time by 85%
• Improved response time for civic issues from average 7 days to 2 days
• Processing over 500+ complaints daily with 95% accurate AI categorization
• Enhanced citizen satisfaction through transparent tracking and faster resolutions
• Data-driven insights helping municipal authorities identify and prioritize critical infrastructure issues